This is what I and many other programmers have done (not the removal, but fake delays), because it improves user experience, actually:
1.When the user clicks a button that should take long in their mind (like uncompressing a zip file etc) but is actually fast, it might seem like something is wrong and it didn’t work
2.When the user transitions between layouts of the application, if it loads everything too fast it will look too abrupt, a fake delay will be made here if a transition animation is not possible/doesn’t fit
I was working on an enterprise web application, there was a legacy system that everyone hated and we replaced it with a more modern one.
We got a ticket from our PO to introduce a 30 sec delay to one of our buttons. It sounded insane, but he explained that L1 support got too many calls and emails where users thought said button was broken.
It wasn’t, they were just used to having to wait up to 5 minutes for it to finish doing its thing, so they didn’t notice when it did it instantly.
We gradually removed that delay, 10 seconds each month, and our users were very happy.
