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Joined 3 years ago
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Cake day: August 10th, 2023

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  • The short version is that I’ve had two of their printers and both failed due to mainboard issues, and I got no help with either after six months of getting the runaround, escalating, providing video evidence, etc. They sent me a mainboard replacement for one which also failed within days, and their solution was to send me a used printer that was the next class up in size, but two versions back. MicroCenter took pity on me after I showed them the 100+ email chain and refunded the printer fully even though I was well outside of the return period. I’ll never buy a single Elegoo product ever again.







  • I’ve been fairly happy with my Anycuboic Kobra S1. Decent price for performance and fairly easy to use. Fully enclosed, has the capability of multicolor without requiring it, and handles everything we’ve thrown at it with ease.

    I’ll never recommend or buy Elegoo again after they provided the single worst customer service experience in my life. A total of three bad mainboards, six months of stalling, lies, and no resolution. If you care about after sale support, avoid them.






  • The mainboards are unfortunately the common thread with all the issues I have with their printers. My Neptune 3’S mainboard has a well documented fault that they refuse to admit to and would not replace.

    The Mars 5 Ultra that MC took back had a faulty board, and the replacement board was also faulty. It was three months of arguing, pics, video, and escalations before I told MC the story and they took pity on me and returned it. Elegoos concession was to send me the smallest bottle of their cheapest resin for a printer I no longer had.