• Modern_medicine_isnt@lemmy.world
    link
    fedilink
    English
    arrow-up
    3
    ·
    10 hours ago

    I talked to tech support once, they said it won’t get fixed, and there was no workaround. It was a platform type site. So I’m not their direct custom. A small business is. And the people at the small business have never heard of firefox. So they don’t even understand the problem.

    • sem@lemmy.blahaj.zone
      link
      fedilink
      English
      arrow-up
      1
      ·
      edit-2
      8 minutes ago

      Yeah support either doesn’t know or care. They just say, weird the website doesn’t work with your device. Do you have another computer?

      • TheDarksteel94@sopuli.xyz
        link
        fedilink
        English
        arrow-up
        4
        ·
        4 hours ago

        As someone who’s worked in IT, in corporate and not so corporate companies, it’s often not that the support techs don’t care. It’s that management doesn’t. In most companies, I was explicitly told to not care about certain things. If I cared too much and spent too much time on one single problem, to fix it for good, I was told off. As long as users could work in some way, it didn’t matter. Even if that included ineffective or costly workarounds. That kind of thinking has and will always rub me the wrong way.