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I’d cut her a bit of slack.
She might have been dreaming of this for a long time, she thought that she could trust her boyfriend to do this simple and easy task, but one very important to her, and he fails to do it, and since they’re in a relationship, one doesn’t think of writing stuff down.
If it happened as reported, I agree with the ruling, but I wouldn’t be so quick to ridicule her.
maybe take a picture of your face and hold it in front of the camera.