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The biggest problem I see with this is the scenario where calls are recorded. They’re recorded in case we hit a “he said, she said” scenario. If some issue were to be escalated as far as a courtroom, the value of the recording to the business is greatly diminished.
Even if the words the call agent gets are 100% verbatim, a lawyer can easily argue that a significant percentage of the message is in tone of voice. If that’s lost and the agent misses a nuance of the customer’s intent, they’ll have a solid case against the business.
So I’ve just bought a PC. I haven’t had a new computer for 12 years. The newest game I’ve played is Subnautica (and Below Zero). I’ve basically missed everything from the last 15 years.
I own a few games that I haven’t been able to play until now (Fallout 4, Star Wars Squadrons, Witcher 3, few others). Thinking I probably have enough games in my backlog to play those and maybe look at new stuff next sale.