

Oh we’re so sorry to hear about your issue but you’ll need to contact the host/renter. Sorry I can’t help you with that, please use our app for quick and efficient communication.
I feel like that response can just be as effective as hanging up on you or not even answering the call. Why the extra steps?
This is very much a problem of their own creation it seems. Twice failed to identify where water would come from and built anyway.
https://en.m.wikipedia.org/wiki/Diablo_Grande,_California