It almost assuredly was not escalated to global. I received the same canned answer from them earlier and asked to be put in contact with a person from the European company.

Their response was to send me here: https://www.haier-europe.com/en_GB/technical-assistance/contact-us/

If you poke around, you’ll find that there is no effective way to contact anyone by email unless you’ve got a specific support question with a model number attached, so I sent an email directly to support.ecommerce@haier-europe.com

Will it matter for anything? Probably not. Will at least one guy have to read some stern words about an attack on open source development? Yep, and that’s good enough for me I guess :P

Say what you will about the AIs, I normally find it exceedingly difficult to get the GM customer support team to provide me with python script assistance so this is an overall improvement imo

Did you read the article? Because nowhere in the article does the phrase “due to water vapo(u)r” exist. In fact, they explicitly talk about why water vapor is prevalent and related to ice, and why subsurface ice scanning is so important (and is the only text I could find referencing vapor at all):

The need to look for subsurface ice arises because liquid water isn’t stable on the Martian surface: The atmosphere is so thin that water immediately vaporizes. There’s plenty of ice at the Martian poles – mostly made of water, although carbon dioxide, or dry ice, can be found as well – but those regions are too cold for astronauts (or robots) to survive for long.

They also talk about how NASA is not only aware of this but helping to fund the scanning technology that’s being used to detect the subsurface ice. It’s literally all in the article

He can say whatever he wants as an individual, but Apple is absolutely preventing him from speaking on their services because he’s saying things they don’t agree with. Don’t be pedantic