I play this game at least a couple times a week. It’s an all-time favorite!

What did the government do to cause that?

Please explain. My intuition suggests the opposite. The company’s office is in San Jose. Presumably they have to pay high local market wages to retain workers. If they could hire remote workers willing to accept Peoria lL market wages they could conceivably get the same value of labor at lower cost.

20 years ago companies didn’t demand local workers to staff their call centers to avoid competing with the entire world. They did the opposite, contracting out to the lowest bidders overseas and firing staff in the global north.