There really should be a right to adequate human support that’s not hidden behind multiple barriers. As you said, it can be a timesaver for the simple stuff, but there’s nothing worse than the dread when you know that your case is going to need some explanation and an actual human that is able to do more than just following a flowchart.
There really should be a right to adequate human support that’s not hidden behind multiple barriers. As you said, it can be a timesaver for the simple stuff, but there’s nothing worse than the dread when you know that your case is going to need some explanation and an actual human that is able to do more than just following a flowchart.