There’s been quite a bit of…unsettlement (totally a word) regarding the news that Discord has a new CEO and the company is going public (typically a sign of things going shittier than before).
I’d just like to re-post this which I shared some time ago, if you’ll indulge me in my rare post which isn’t a Steam Deck / Gaming News # post - a rarity for me.
In the end, this is not the be-all-and-end-all alternative, it won’t be for everyone. Matrix exists of course. But this is a nice place. And I thought considering recent events I’d recommend it regardless!
Following is just a copy of what I posted last time. It’s mostly Linux chat, gaming, handhelds (like the Steam Deck), movies and…general chats. Anyway, here’s the post:
So…this one is a bit left-of-field.
A friend of mine (Gardiner Bryant of YouTube - who reports on Linux and the Steam Deck) has started a Revolt server.
What is Revolt?
It’s kinda like a FOSS alternative to Discord. You’ll see the layout is almost a direct copy, and it’s far less polished…but then again you haven’t got the downsides of Discord’s constant upselling either:
Why is this relevant?
…I can hear you ask? Well, so far its just a few developers and creators in there, but I thought of all spaces…maybe those very devs and creators whose work you use and watch…well it might be nice to join in there?
My personal friends who are in here so far are:
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imLinguin whose GitHub is here - but you may know most as a developer of Heroic Games Launcher
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Lazorne whose project is RetroDECK - my personal fav emulation option for the Steam Deck
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Eben Bruyns whose GitHub is here - but you may know best as the dev of Junk-Store
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Kyle Gospo whose project is Bazzite
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Gardiner himself, of course whose YouTube link is here,
What is the damn link to the damn server, woman?
I mean, you will have to make an account on Revolt, but it might be interesting to some here. You’re all very welcome!
Yeah, and it’s doubly infuriating because Discord is not a good replacement for support forums. It isn’t searchable via search engines, and even the built in search is fucking dog water.
Let’s say I have an error, so I google “{Program} {Error code} Solved”. With a forum, I would find a thread that is already talking about the specific error, with comments regarding troubleshooting steps or a solution… But with Discord, all I get is a generic link to the program’s server.
And even once I’m in the server, there often isn’t a good way for me to find existing threads about my specific error. Maybe I check the pinned messages, but some servers have dozens of channels; am I expected to check the pins on every single channel? Oftentimes that seems to be the expectation, because asking a question will often just get a “check the pinned messages, ya thud-fuck” type of response.
Or maybe I search it, but (again) am I expected to search every single channel? And since Discord doesn’t use fuzzed searches, searching for “Error code 0x00548327” won’t return any results if the thread simply uses “Error 548327” instead. With Google (or any half-decent search engine, really) you get results for both. But not with Discord.
So instead, I ask in the support channel. And that leads me to my final gripe… My response takes actual effort from another person in order to solve. Maybe I get lucky and they have a bot set up to respond to a keyword/error number in my comment… But if not, or if I didn’t use the specific keyword that the bot was searching for, then I need to rely on other people. If there are 200 people with the same issue, that’s 200 times that someone needs to respond to what is essentially the same message. With a forum, you could simply find the post, and read the responses. No human interaction necessary, because it has already been done. The question and answer process has already happened. But with Discord, I’m forced to wait on someone to actually respond, and the devs/admins actually need to dedicate time and resources to ensuring it gets answered. That constant vigilance takes a lot more time and effort away from actual mod duties.
It’s a comically bad experience.
I get it that it’s probably easier to setup a Discord server, than to run your own forum, but you can always get a managed solution or use reddit (I would prefer if Lemmy was used, but I am also realistic).
I’m actually against companies running their own subreddits, purely because I’m an old redditor who remembers when it was specifically disallowed by Reddit. The original intent was for the site to the run by the people, not by companies. Companies were actually prevented from moderating their own subs; the worry was that they would use their mod powers to suppress any sort of negative press or criticism, no matter how valid.
For instance, maybe there’s a popular TV show. The company wasn’t allowed to have a hand in moderating the official fan sub for the show, because it was left up to the public. If the show did something unpopular, the broadcasting company shouldn’t have the ability to suppress the criticism about it.
But Reddit has since done a complete 180 on that topic, and now goes out of their way to install corporate moderators. Subs are now run as an extension of the company’s marketing and/or PR departments
Agreed. Just at this point I think it’s fair to say that this policy is definitely not in effect.
Fucking preach! I feel like this falls on deaf ears most of the time though sadly.